The MCP Project LLC Privacy Policy

Effective Date: January 1, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

The MCP Project LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Providing and improving our services
• Processing transactions and payments
• Communicating with you regarding inquiries, appointments, and service updates
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions

• Reply STOP at any time to unsubscribe.
• You will receive one final confirmation message.
• Opt-out requests are processed immediately.

Message Frequency & Content

• Message frequency varies based on your interaction with our business.
• Messages are directly related to services you have requested.
• No promotional messages are sent without your explicit consent.

Help & Support

• Reply HELP for assistance.
• Email: [email protected]

Carrier Information

• Standard message and data rates may apply.
• Carriers are not responsible for delayed or undelivered messages.
• Supported by AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors is permitted only to support services such as customer service and SMS delivery. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

Service Providers

• Payment processors
• Appointment scheduling providers
• SMS delivery providers solely to send messages you have consented to receive
• All providers are contractually obligated to maintain confidentiality.

Legal Compliance

• When required by law.
• To protect our legal rights.
• In response to lawful court orders or law enforcement requests.

Business Transfers

• During mergers, acquisitions, or asset sales.
• Your data will remain protected under this Privacy Policy.

All the above categories exclude text messaging originator opt-in data and consent, which will never be shared with third parties except providers necessary to deliver SMS services.

5. Data Security

• Encryption of sensitive data in transit and at rest.
• Secure authentication and access controls.
• Routine security assessments.
• Employee privacy training.
• Secure backups and disaster recovery procedures.
• Breach notification procedures where required by law.

Although we use commercially reasonable safeguards, no method of transmission or storage is completely secure.

6. Cookies & Tracking Technologies

We use cookies to:

• Analyze website traffic.
• Remember user preferences.
• Improve website functionality.
• Measure service effectiveness.

You may disable cookies through your browser settings, although doing so may affect certain website features.

7. Your Rights & Choices

• Access, update, or delete your personal information.
• Unsubscribe from marketing emails.
• Reply STOP to opt out of SMS.
• Request details regarding how your data is processed.
• Withdraw communication consent at any time.
• File a complaint with the appropriate supervisory authority.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. This Privacy Policy applies only to information collected by The MCP Project LLC.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website together with the updated effective date.

10. Contact Us

By using our website and services, you acknowledge that you have read and agree to this Privacy Policy.